UWA Master of Information Technology student Divyanshu (Dev) Singh applied his technical knowledge to improve IT systems and processes during his McCusker Centre for Citizenship internship with Avenues Australia.
Dev was motivated to apply for a McCusker Centre internship to gain practical experience while contributing to an organisation making a positive difference in the community.
“I applied for a McCusker Centre internship because I wanted to gain real workplace experience while contributing to an organisation that has a positive impact on the community,” he said.
During his internship, Dev worked as an IT Intern focusing on technical processes and deployment. His primary project involved improving Apple device management and IT support processes across the organisation.
He also supported broader IT operations, staff onboarding and offboarding, app deployment and troubleshooting. A key aspect of his work was helping transition the organisation from manual device setup to a more structured and centralised system.
Dev’s supervisor, Fadzai Matambanadzo, highlighted his strong contribution and professionalism.
“Dev was an exceptional intern. He demonstrated remarkable resilience and dedication in carrying the project forward.” she said.
“Dev completed the device management framework, established the deployment processes, and implemented the infrastructure; outcomes that would represent a strong result for a two-person team, let alone a single intern working within a 100-hour placement. By implementing a centralised mobile device management system with automated enrolment, standardised configuration profiles, and enforced security policies, Dev has materially strengthened Avenues Australia’s security posture.”
A key highlight for Dev was seeing the practical impact of his work.
“The most rewarding part was seeing the device management setup actually work in practice,” he said. “It was satisfying because the work was not just theoretical.”
One of the most challenging aspects of the role was navigating real-world technical issues, including device limitations and unexpected workflow challenges.
“It taught me that IT work is not only about knowing the tool, but also about troubleshooting carefully, documenting what works, and finding practical solutions,” he said.
Reflecting on his experience, Dev said the internship broadened his understanding of how technology supports organisations beyond a purely technical perspective.
“During the internship, I saw how device management, account access, password security, and support processes directly affect staff productivity and organisational reliability,” he said.
Through his work, Dev contributed to strengthening Avenues Australia’s internal systems, enabling staff to work more efficiently and securely.
“Better-managed technology means staff can spend less time dealing with device or access issues and more time focusing on their actual work,” he said.
Dev believes the experience has been highly valuable for his professional development.
“This internship has helped me develop both technical and professional skills,” he said. “These skills will be very useful for my future career in IT.”
Dev strongly recommends a McCusker Centre internship to other students.
“It gives you a chance to apply what you are learning at university in a real organisation while also contributing to meaningful work,” he said.