UWA Bachelor of Science (Psychological and Behavioural Sciences) student Matilde Adolfsen applied her academic knowledge to strengthen client-centred practice during her McCusker Centre for Citizenship internship with Hope Community Services.
During her internship, Matilde assisted with the redevelopment of the organisation’s Quality Principles. Drawing on her psychology studies and law-based electives, she researched and produced updated principles that better reflect a clinically informed and client-focused approach, while ensuring alignment with applicable legislations and regulatory compliance sector standards.
Her supervisor, Sarah Skrgic, highlighted the significance of Matilde’s contribution.
“The project Matilde undertook is expected to have organisation-wide significance. Her work contributed to the continuous improvement of Hope Community Services’ Quality framework, policy and related governance processes, while strengthening alignment with applicable regulatory compliance obligations and sector standards.”
A highlight for Matilde was learning that her work would directly influence the organisation’s future direction.
“It was incredibly rewarding to know that the work I completed would contribute to meaningful continuous improvement within Hope's governance and risk framework,” she said. “I feel proud to have contributed to making services more supportive for those seeking help.”
One of the most challenging aspects of the internship was ensuring her work authentically reflected the organisation’s values and operations. As a new member of the team, Matilde dedicated time to reviewing the complexity of compliance sector standards, frameworks and organisational materials, while building an understanding of the communities supported by Hope.
Matilde said the internship transformed how she views potential career pathways.
“It showed me that psychology, law and healthcare are far more interconnected than I previously realised,” she said. “This experience gave me confidence to explore future studies in Cognitive Neuropsychology while maintaining an interest in justice-related work."
Through her work, Matilde contributed to strengthening Hope Community Services’ approach to supporting individuals experiencing challenges such as mental health concerns, substance use and involvement with the justice system.
Matilde believes the internship has had a lasting impact on her professional development.
“It gave me a deeper understanding of how community organisations operate behind the scenes and the structures that make their services effective,” she said. “It has strengthened my motivation to work in areas that support vulnerable communities.”
Matilde recommends a McCusker Centre for Citizenship internship to other students.
“It’s a valuable opportunity to contribute meaningfully to the community while also learning more about yourself and your future career pathways,” she said. “It can open your eyes to possibilities you may not have previously considered.”