Role Title: Research Intern: Complaints Monitoring Project
Organisation: Commissioner for Children and Young People
Internship Period: Winter (June - July)
Location: Perth, WA
The internship will contribute to the implementation phase of the 2026 Complaints Monitoring Project, supporting the operationalisation of a pilot complaints monitoring framework. This phase of the project focuses on testing practical approaches to collecting and analysing complaints data to enable the Commissioner to monitor trends in complaints made by children and young people.
The intern will support the translation of the draft framework into practical tools and processes, including engagement with agencies, collection and organisation of complaints data, and preliminary analysis of trends and themes. This will involve identifying feasible data inputs, supporting pilot data collection, and refining the framework based on real-world application.
The intern will work closely with the CCYP policy team and will engage in applied policy work, including data handling, stakeholder engagement, and analysis. The role provides practical experience in implementing statutory monitoring functions under the Commissioner for Children and Young People Act 2006 (WA), particularly the function to monitor trends in complaints, and in supporting evidence-based identification of systemic issues affecting children and young people.
The Commissioner is the independent person who works closely with children and young people, their families, community and government to make WA a better place for 0 to 18 year-olds. In particular, the key functions of the office include:
• Advocating for all children and young people.
• Monitoring laws, policies and practices that affect the wellbeing of children and young people.
• Promoting and valuing the voice of children and young people and the positive contributions they make to our society.
• Consulting children and young people, parents, families and government and non-government organisations.
• Researching the latest trends and information that relate to children and young people.
• Inquiring on behalf of children and young people about issues relating to their wellbeing.
Using research and the other evidence available, the Commissioner seeks to positively influence legislation, policy, services and attitudes.