Role Title: Business System Analyst
Organisation: Community Vision Australia Ltd
Internship Period: Semester 2 (July – October)
Location: Joondalup
As an intern within the Systems Support Team, you will gain hands-on experience supporting the business systems and technology platforms used across the organisation. The role provides exposure to system administration, user support, data management, finance systems, and business process improvement. Day-to-day responsibilities include assisting with support requests through our case management queue, troubleshooting system issues, providing guidance to staff, and supporting training activities for both support workers and office-based employees. You will work with Salesforce, including data maintenance and updates using Data Loader, while developing an understanding of data quality and business system processes.
The role also supports key operational functions, including weekly payroll checks, monthly claim reconciliations, invoice and statement generation, and providing assistance to the Finance team with Salesforce and NetSuite-related activities. You will also help support the HR team with system-related enquiries and assist with iPad setup and training for support workers and managers. Throughout the internship, you will interact with support workers, managers, Finance, HR, and other corporate services teams. As your skills develop, you may also contribute to project work, including testing new functionality in Salesforce sandbox environments and supporting the rollout of new digital solutions. This role offers valuable experience in systems support & business operations
Vision: to create a strong, inclusive and more connected community