Role Title: IT Intern 1 - Documentation & User Support Focus
Organisation: Avenues Australia
Internship Period: Semester 1 (February - May)
Location: Northbridge
The Internship role at Avenues Australia is designed to support the organisation's IT infrastructure and
systems, ensuring reliable, secure, and efficient technology and systems that underpins our mission to
enhance the lives of individuals living with disabilities, mental ill-health, and/or aging. The primary
responsibility of this role is to assist in managing IT systems, with a focus on CRM administration, device
management and the development of general IT processes and solutions. This work contributes to smoother
operations, improved data management, and enhanced service delivery across Avenues Australia.
Through technical proficiency, problem-solving skills, attention to detail, and a commitment to accessibility
and security, the Internship will contribute to more effective IT operations, fostering secure data handling,
efficient workflows, and supporting the organisation’s commitment to inclusion and empowerment. You will
have the ability to:
• Support the implementation, customisation, and maintenance of Zoho CRM to improve client data
management and stakeholder interactions.
• Support the development of processes relating to troubleshooting Apple computers (Mac OS)
including setup, software updates, inventory tracking, and basic security configurations.
• Support with the development and documentation general IT processes
Assist with managing IT ticket submissions.
Our mission is to be a leading and exemplary human services organisation nationwide. Through our words, and above all our actions, we cultivate an environment that improves quality of life by enhancing capabilities, providing avenues to make good choice, and upholding safety for people living with complex health, disability, mental health and social needs.