IT and Data Systems Intern: Chatbot/process work

Role Title: IT and Data Systems Intern: Chatbot/process work

Organisation: City of Swan

Internship Period: Winter (June - July)

Location: Midland

Role Description

You'll be working in the Customer Experience team, where we focus on making it easy for the community to access our services. Your main project will be helping to update and improve our Chatbot, so it can better assist customers online. You'll collaborate with staff across different service areas and may also review customer feedback to help guide improvements.

Responsibilities

Requirements

Organisation Focus Areas

Organisation Mission

The City of Swan is a local government area of Western Australia. It is in the eastern metropolitan region of Perth and includes the Swan Valley and 42 suburbs. It is centred approximately 20 km north-east of the Perth central business district.