Role Title: Project Intern - Review of DPC's Service Level Agreements
Organisation: Department of the Premier and Cabinet
Internship Period: Semester 2 (July – October)
Location: West Perth, Dumas House
The Department of Premier and Cabinet provides a range of corporate services to four client agencies via Service Level Agreements (SLAs). The Office of Defence Industries (currently a Division of DPC) will become a stand-alone statutory authority in 2027 and will require an SLA. At present, most SLAs are function-specific and are provided free of charge. Additionally, several SLAs require review. The lack of a consistent SLA framework and funding model create service delivery risk, as well as inefficient use of already constrained corporate service resources.
This project will include a review of current SLA's, development of an SLA register and service catalogue and recommendations for appropriate governance and funding models for DPC SLA's going forward.
The Department provides quality policy and administrative advice and support to enable the Premier, ministers and Government to serve the WA community.