Role Title: Customer Support Intern
Organisation: Chung Wah Community Care
Internship Period: Summer (November - December)
Location: Northbridge
The intern will be updating the emergency plans for vulnerable clients to expand current records held by Chung Wah Community Care. The intern work with staff at Chung Wah Community Care and liaise directly with aged care clients or their main contacts to obtain information for the plans.
Process:
1. Contacting clients and finding information relating to a set of questions to complete the plan.
2. Entering records in the CRM.
3. Communicating with internal staff on feedback on client's wellbeing.
It is essential for the intern to be able to speak Mandarin, Cantonese or Vietnamese for communication reasons.
Approximate number of clients: 100 to 180
Our vision is to build a better community for all. We are dedicated to improving the overall wellbeing of individuals from diverse backgrounds and empowering consumers and participants to live a better life.